Compendium of Best Practices and Innovations in Public Administration

The Department of Economic and Social Affairs of the United Nations Secretariat is a vital interface between global policies in the economic, social and environmental spheres and national action. The Department works in three main interlinked areas: (i) it compiles, generates and analyses a wide range of economic, social and environmental data and information on which Member States of the United Nations draw to review common problems and to take stock of policy options; (ii) it facilitates the negotiations of Member States in many intergovernmental bodies on joint courses of action to address ongoing or emerging global challenges; and (iii) it advises interested Governments on the ways and means of translating policy frameworks developed in United Nations conferences and summits into programmes at the country level and, through technical assistance, helps build national capacities. NOTE The designations employed and the presentation of the material in this publication do not imply the expression of any opinion whatsoever on the part of the Secretariat of the United Nations concerning the legal status of any country, territory, city or area, or of its authorities, or concerning the delimitation of its frontiers or boundaries. The designations " developed " and " developing " economies are intended for statistical convenience and do not necessarily imply a judgment about the stage reached by a particular country or area in the development process. The term " country " as used in the text of this publication also refers, as appropriate, to territories or areas. The term " dollar " normally refers to the United States dollar ($). The views expressed are those of the individual authors and do not imply any expression of opinion on the part of the United Nations. preparation of this publication and co-authored the Introduction with Lois Warner, Associate Governance and Public Administration Officer in DPADM. Lois Warner also prepared five of the case studies, as follows: Bahrain's national e-government portal, Brazil's regional development programme, Saudi Arabia's e-trade system, Saudi Arabia's development of e-education, and Lebanon's new management approach to parliamentary elections. Three DPADM interns also assisted with the preparation of this publication. Cristina Festa wrote the case studies on Italy's Mobile Counter for Disabled and Elderly People and Italy's Youth in the Law Hall; Nigera Reaves wrote the case study on Korea's Women-Friendly City Project; and Patricia Whelan wrote the one on Waterfuture in Australia. Monica Chavez, graduate student at Columbia University, …